2025-05-08, 08:30 - 10:30


Take Five Health Bar Cafe (12 O'Connor Street, Woodbrook)


Bridging the Gap: Cybersecurity as a Service Over Breakfast

Join us for an exclusive breakfast session to explore how Cisco’s «as-a-Service» cybersecurity solutions can simplify your operations, boost defenses, and cut complexity.

You can expect to obtain a better understanding of Cisco’s SaaS-powered cybersecurity portfolio, see real-world use cases, and engage in conversations with experts — all over a great breakfast.
Reserve your spot and discover how to modernize your security strategy, one bite at a time.


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    14228 121 Bridging the Gap: Cybersecurity as a Service Over Breakfast Take Five Health Bar Cafe (12 O'Connor Street, Woodbrook)

    Join us for an exclusive breakfast session to explore how Cisco’s «as-a-Service» cybersecurity solutions can simplify your operations, boost defenses, and cut complexity.

    You can expect to obtain a better understanding of Cisco’s SaaS-powered cybersecurity portfolio, see real-world use cases, and engage in conversations with experts — all over a great breakfast.
    Reserve your spot and discover how to modernize your security strategy, one bite at a time.

    2025-05-08 06:30:00 2025-05-08 08:30:00

    Información mínima necesaria que debe proporcionar al Service Desk a la hora de reportar un tiquete.

    Para garantizar una atención oportuna y el cumplimiento de los posibles niveles de servicio acordados, es indispensable brindar la siguiente información. Asimismo, recuerde que debe proporcionar sus datos de contacto: nombre, correo electrónico y número de teléfono móvil.

    Hardware

    Servidores:

    • Serie (S/N)*
    • Tipo / Modelo
    • Número de Contrato
    • Falla (si es de sistema operativo o Hardware)
    • Código de falla
    • Tipo de alerta
    • Capturas de pantalla o salida de mensajes (si es reportado por correo)

    HVP:

    • Serie (S/N)*
    • Tipo / Modelo
    • Falla (si es de sistema operativo o Hardware)

    Smart Ops / CoE / Observability Center (OC)

    • Número de Contrato*
    • Falla o solicitud de servicio
    • Nombre de software (aplica para OC)
    • Plataforma (Sistema Operativo / Base de Datos / SAP / Azure / Backup / Networking)

    Aspectos claves que indicar por plataforma:

    Sistemas Operativos

    • IP Servidor
    • Hosting

    Base de Datos

    • Nombre de BD e IP

    SAP

    • Ambiente (productivo, desarrollo, calidad)

    Smart User - ALL IN

    • Serie (S/N)*
    • Número de Contrato*
    • Tipo / Modelo
    • Falla (si es de sistema operativo o Hardware)
    • Ubicación física del equipo (área en donde se encuentra ubicado en la empresa)
    • Nombre de usuario final del equipo

    Software

    • Número de Contrato*
    • Nombre de software
    • Versión SW
    • Sistema Operativo
    • Ambiente (producción, desarrollo/prueba, calidad)
    • Capturas de pantalla del error (si es reportado por correo)

    Otros Servicios

    Para los demás servicios, favor tenga a mano el número de contrato*, producto, sistema operativo, falla o solicitud a reportar al Service Desk.

    *Dato indispensable a proporcionar.

    Atención: Para garantizar la atención conforme a los SLA de su servicio, debe completar correctamente todos los campos requeridos. Si la información es incorrecta o incompleta, el ticket no se asociará a su contrato y no aplicarán los SLA correspondientes.

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