Smart User

We are smart device management

SmartUser is a subscription-based computing device management solution that offers:

  • A catalog of equipment tailored to the client’s needs
  • Guaranteed availability with agreed response times
  • AI-driven management - Remote and on-site support
  • Maintenance and support - Monitoring and updates
  • Continuous improvement consulting and device status reports

This management can be applied to desktop computers, laptops, tablets, as well as basic infrastructure equipment such as servers, switches, or routers.

Now, Smart User includes integrated Endpoint Management solutions. This update provides comprehensive management, advanced analytics, predictability, proactivity, and enhanced security that transform the digital experience of end-users.

Smart Desk

Unique point of Contact for support

A service desk focused on centralizing end-user requests through a single point of contact, facilitating quick and seamless communication to reduce response and resolution times for reported incidents or requests.

The SmartDesk Service enables users to restore service availability more quickly by utilizing tools, processes, and event control that ensure continuous and effective communication with the user, giving them better control over all services provided.

Benefits

Enhances the perception and satisfaction of the technology service by properly channeling user needs.
Provides end users with greater access to the technology area through a single point of contact.
Enables ITIL processes for change management, incident management, event management, request fulfillment, problem management, and access management.

Smart POS

We are smart device management

An interactive and modern solution for the point of sale and end consumer:

  • Equipment catalog tailored to the client’s needs
  • Guaranteed availability with agreed response times
  • Remote and on-site support
  • Maintenance and support
  • Continuous improvement consulting

The POS can be purchased as a complete system or separately

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