Smart Facility

On-Site IT Staff Support

On-site support and service for microcomputer equipment, coordinated from a remote support center. Smart Facility Services optimize business productivity and operational continuity by providing centralized remote support complemented by on-site personnel.

Benefits

Enhances user and end-customer experience by ensuring maximum availability of technical resources.
Provides end-to-end responsibility for handling requests, incident management, and escalation to vendors.
Minimizes resolution times for installations, moves, additions, equipment changes, upgrades, and problem management escalation.

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