Visibility

Visibility enables the organizations to obtain a view of the business.  A help desk to automatize the process of service requirement with best ITIL practices. It can help to resolve incidents and problems and increase your productivity from a 10% to 80%.

  • It allows a prioritization of incidents according to the urgency to restore the more critical services.
  • Automatic generation of service tickets by means of an electronic mail
  • Integration with the event management tools
  • Pre-configured screens for ticket generation
  • Automatically Assigns and provides follow up to the  service levels of the requirements
  • Allows  users to register and monitor requests without requiring a telephone call
  • Generation of surveys in automatic, once the case is closed
  • Service statistics visualization
  • Web portal for Self-Service which allows incident registration and status update without requiring  a software license