Visibility enables the organizations to obtain a view of the business. A help desk to automatize the process of service requirement with best ITIL practices. It can help to resolve incidents and problems and increase your productivity from a 10% to 80%.
- It allows a prioritization of incidents according to the urgency to restore the more critical services.
- Automatic generation of service tickets by means of an electronic mail
- Integration with the event management tools
- Pre-configured screens for ticket generation
- Automatically Assigns and provides follow up to the service levels of the requirements
- Allows users to register and monitor requests without requiring a telephone call
- Generation of surveys in automatic, once the case is closed
- Service statistics visualization
- Web portal for Self-Service which allows incident registration and status update without requiring a software license